F.A.Q
GENERAL
Of course! Once you have found a design that interests you, simply click the ‘Add sample to cart’ button. You can then complete your order online. We will send your samples as soon as possible, and you will receive an automatic tracking update once they are shipped.
If you are a professional customer (B2B), log in to your account and you will see your prices and terms on the unique page with a response (with an image) of your order, which will be directly uploaded to the management system.
If you are a professional in the industry, you can find more information about our commercial benefits HERE.
Yes. We have showrooms exclusively for professionals in Madrid and Málaga. You can find the address and hours here.
For each item, we indicate the recommended use along with the technical specifications, which will also help you choose the right product for the appropriate project.
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can place your order securely on the website. You can also pay for your order using PayPal.
As long as your item is in stock, the order will be shipped within 24 to 72 hours after purchase. We work with national shipping agencies that typically take between 24 and 48 hours to deliver a shipment.
All of our wallpapers are printed to order and have a delivery time of 14 to 21 working days before shipment. The availability and delivery times for fabrics depend on stock levels. These details will be provided upon request.
We believe in creating beautiful products for your home that you will enjoy for years. However, if you purchase through jamesmalonefabrics.com and regret your purchase, you have 14 calendar days from the time the product arrives at your home to return it. We will not accept a return after these 14 days.
All orders are inspected before being shipped; however, the final responsibility lies with the customer. Any defects must be reported within 5 working days of receipt.
You can request a refund or exchange for another product. This excludes items that have been handled, are out of their original packaging, or have been damaged in any way by the customer. Special care must be taken with wallpaper edges, and we do not accept returns or exchanges for cut or custom-made products.
Items that have been handled, are out of their original packaging, or have been damaged in any way by the customer. Special care must be taken with wallpaper edges, and we do not accept returns or exchanges for cut or custom-made products.
All fabrics and wallpapers must be inspected before being cut. Returns of cut fabrics or wallpapers are not accepted.
All fabrics and wallpapers are carefully inspected before being shipped; however, the final responsibility for confirming that an order is correct and free of critical defects lies with the customer. Any defects must be reported to our attention within 5 business days of receipt. Do not cut until you have verified that the design is correct, the color is correct, the quality is correct, the quantity is correct, and/or the cutting length is correct, as well as any defects.
Please send us an email at hola@jamesmalonefabrics.com within 5 business days of receipt to address any defects. Please include your order number and images if possible.
Please store your meters safely. We are not responsible for any damage the material may suffer while being stored before its final use.
If you purchased an item from one of our retail locations, you must request the return through them.
To return an item, you must send it back in its original condition and packaging.
We do not cover the shipping costs for items you no longer want, unless we sent the wrong items or your order arrives damaged. It is important to know that ownership and responsibility remain with the buyer until the goods are safely delivered and inspected by our team.
We offer the option to pre-order many items that are currently out of stock. If you want a product on the website that is out of stock, please email us at contact@jamesmalonefabrics.com or call us to find out when the item will be available.
If something has been removed from our site, it generally means that it is out of stock and we will not be restocking it. However, you can email us at contact@jamesmalonefabrics.com to see if we can locate it for you. We can reprint wallpapers that have been archived for a small fee.
No, once an order has been placed, we cannot modify it. If you wish to purchase additional items, please place another order on the website. If we can include your new order in the same shipment, we will refund the shipping costs.
WALLPAPERS
Wallpaper orders are by rolls; therefore, the minimum order for wallpaper is one roll unit.
First, measure the wall or walls you want to wallpaper. Then, input the measurements into our wallpaper calculator to determine the number of rolls you’ll need. We recommend rounding up and ordering a bit more to account for potential delivery time and to avoid the costs of placing a new order.
A roll of wallpaper contains 10 meters in length.
Measure the width and height of the entire wall.
If any section of the wall has varying heights, measure the highest point to cover the entire wall.
Wallpaper is printed with exact measurements, so always add a minimum of 5 cm to both width and height measurements to account for irregularities in the wall.
To install new wallpaper, the wall (or ceiling) surface should be smooth, clean, dry, and free of any imperfections. Fill any holes and sand down any imperfections. For optimal results, we recommend painting the wall beforehand with the same color as the wallpaper base.
You will need a roller, adhesive paste, a sponge, a pencil, a water bucket, a folding ruler, a tray, wallpaper knife, scissors, a brush, sandpaper, and wall putty if necessary.
For most of our wallpapers, which are non-woven we recommend choosing a pre-mixed adhesive. Ensure that the adhesive is suitable for non-woven wallpaper. Look for the “paste the wall” symbol or three triangles, indicating that the adhesive is suitable for non-woven wallpaper.
Non-woven wallpaper adhesive should be applied directly to the wall. Never apply it directly to the wallpaper, as this could cause the wallpaper to swell, making it challenging to match the pattern. For optimal results, use the adhesive at room temperature.
If you have chosen a textile wallpaper, you should use a textile adhesive paste.
Our wallpapers are as durable as wallpaper in general. However, it is not recommended to use them in an environment where they are exposed to water or oil splashes. To enhance the wallpaper’s resistance in a slightly humid environment, you can add a protective layer of water-based varnish, but we cannot guarantee complete protection. It is important for the wallpaper to be completely dry before applying varnish; we recommend waiting 1-2 days to be sure. Glass or a sheet of acrylic can also be a good way to protect the wallpaper in small areas, such as the kitchen countertop.
Our wallpapers work very well in toilets with a sink and toilet, as they have low humidity. It is not recommended for the bathroom, as the humidity in this room, with a shower or bathtub, could damage our wallpapers. To make it more resistant, you can add a protective layer of water-based varnish, but we cannot guarantee that it will provide complete protection. It is important for the wallpaper to be completely dry before applying varnish; we recommend waiting 1-2 days to be sure. Glass or a sheet of methacrylate is also a good way to protect the wallpaper in small areas, such as above the sink, as it is constantly exposed to water splashes.
No, our wallpaper is designed for indoor use only.
Many of our designs are available in fabrics, wallpapers, and cushions. Due to the different production natures of fabric and wallpaper, we cannot guarantee an exact match between them, though we always strive for harmony. When creating our collection, we carefully consider how each design will look best in the final result. Our designs are intended to mix and match, and we would be happy to advise you on a design and/or color that complements your project.
No. the adhesive paste is not included. We recommend using a quality paste for better results and longer-lasting adhesion to your wall.
FABRICS
We have a minimum order of one meter per design, but it’s important to note that we only sell our fabrics by the meter to professionals.
If you are a professional in the industry and wish to work with us, please fill out this account opening request, which we will review and confirm if accepted, allowing you to enjoy the benefits we offer.
As long as your item is in stock, we will dispatch your order within 24 to 72 hours after the purchase.
We recommend consulting with a professional in your area, as they will be best suited to advise you on the amount of fabric needed for your project. Ensure you provide the professional with all relevant product information.
Many of our designs are available in fabrics, wallpapers, and cushions. Due to the different production natures of fabric and wallpaper, we cannot guarantee an exact match between them, though we always strive for harmony. When creating our collection, we carefully consider how each design will look best in the final result. Our designs are intended to mix and match, and we would be happy to advise you on a design and/or color that complements your project.
ACCESSORIES
At James Malone Fabrics, we believe that what’s inside is just as important as what’s outside. That’s why all our cushions come complete with organic feather filling from northern Spain, which not only helps our cushions look and feel their best but is also the most eco-friendly filling option available today. Please note that we do not sell fillings separately.
Care instructions for each product are provided on its label. To extend the life and preserve the original appearance of a product, it is recommended to avoid prolonged exposure to direct sunlight and to treat it with the same care and love it was given when created.
SAMPLES
Our wallpaper samples are 17.5 x 25 cm and feature a complete image of the design’s repeat.
Our fabric samples vary in size depending on the design. You can see the size of each when selecting a product.
We cannot provide larger samples; however, you can use the sample along with the full images on our website to understand the complete design.
Our samples are pre-cut and shipped from our warehouse, which means we cannot specify which part of the design will be selected for your order.
Please contact our sales team, who will be happy to check the stock of discontinued items and suggest alternatives if available.